PUBLIC SERVICES (PS) Portal Privacy Notice
In the Privacy Notice, we explain how we collect, use, share, retain, and transfer information. We also let you know your rights. Each section of this Notice includes helpful examples and simple language to make our practices easier to understand. We’ve broken our Notice into sections for ease, and we’ll continue to make improvements like adding links to resources.
We are committed to protecting personal information and ensuring transparency about how we collect, use, share, and protect it when you use our services. This Privacy Notice explains how we process personal data of employees, residents, and visitors to facilitate public services.
This Notice, governed by the Personal Data Protection Law of Saudi Arabia (PDPL), explains how we responsibly and lawfully collect and use your information, and how we protect your privacy.
We have other documents that set out key terms:
- NEOM’s Cookie Policy
- NEOM’s Terms of Use
- NEOM’s Website Privacy Notice
Who We Are
We are NEOM. And this is Public Services (PS).
NEOM is a company incorporated in the Kingdom of Saudi Arabia with commercial registration number 1010504644 and having its registered address at:
The Information Technology and Communications Complex (ITCC)
2nd Floor Building IN-01
Al Nakheel District 12382
Riyadh, P.O. Box 10, 11411,
Kingdom of Saudi Arabia
As a business entity in the Saudi Arabia, we comply with the laws of the Kingdom as well as other applicable global laws and regulations.
If you have any concerns or questions about how we look after your personal data, contact our Personal Data Protection Office:
Email: data.privacy@neom.com
What Personal Data Do We Collect
Personal data is any data, regardless of its source or form, that identifies a person in Public Services Portal, such as our employees, residents, and visitors - i.e. you - or may make the identification of that person possible.
Public Services Portal may process the following personal information, depending on the service you use:
- Identification Data: Full name, national ID, Iqama/residence permit, passport details, visa details.
- Contact Information: Address, phone number, email.
- Employment Information: Employer name, position, employment status.
- Residency Data: Residence status, dependents.
- Visit Data: Purpose of visit, entry/exit records.
- Legal or Certification Data: Criminal record information, certificates issued or verified.
- Technical Data: IP address, portal usage logs, device information.
Source of Personal Data
Directly from you when you through completion of Electronic Form on the system
- Internal users, such as NEOM employees and subsidiaries.
- External users, including residents, visitors, and other entities.
Indirectly from the following sources:
- Government Portals
- Data from other systems
The Purposes for Processing your Personal Data and Legal Basis
We only use personal data for the purpose it was collected for.
We process your personal data for the following reasons, and have established a legal basis in law for doing so:
| Purpose | Lawful Basiss |
|---|---|
| Individual Requestor information for processing visa applications, renewals, or cancellations. Personal Data Protection Law (PDPL) | Personal Data Protection Law (PDPL) |
| Article 6(2) - pursuant to another law or the performance of a contract with you. | |
| Article 5(1) - you have given consent where applicable to NEOM to process your application | |
| Company Requestor information about the business or company owners and representatives for facilitating visa issuance and cancellation, certification of criminal records etc. | Personal Data Protection Law (PDPL) |
| Article 6(2) - pursuant to another law or the performance of a contract with you. | |
| Article 5(1) - you have given consent where applicable to NEOM to process your application. |
In the event that any activity has relied on your consent, you may withdraw that consent at any time. There may be another legal bases which requires us to process your personal data.
Providing Personal Data to NEOM
In the event that you decline to provide necessary personal information, we may be unable to provide a service or offering as described earlier.
You are entitled to withdraw your consent for processing your personal data at any time unless there are legal bases that require otherwise.
Storage and Destruction
Personal data is only stored for as long as it is necessary to fulfil the purposes for which it was collected. Personal data is retained for defined retention periods in line with regulatory, legal, and professional body standards and guides. This length of time may vary depending on individual circumstances. We regularly review our data retention period to ensure we are not keeping personal data for longer than necessary.
Who We Share Your Personal Data With
We will not disclose your Personal Data to any third party for direct marketing purposes, however, to fulfill the above purposes, we may share your data with Relevant Saudi government ministries and agencies to complete your applications.
Your Data Privacy Rights
You can exercise your privacy rights, under certain circumstances, pursuant to the Kingdom’s Privacy Laws and Regulations. These rights are not absolute and are subject to qualifications.
- Right to be Informed: You have the right to be provided with information about how we use your Personal data, and about your rights.
- Right of Access: You have the right to access your Personal data.
- Right of Request: You have the right to request a copy of your personal data in a readable and clear format.
- Right of Correction: You have the right to request the correction of your personal data.
- Right of Destruction: You have the right to request the Destruction of your personal data.
Unless otherwise stipulated by the law, you will not be required to pay any fees in return for exercising this right. You will receive a response within 30 from receipt of the request.
You can exercise any of these rights, ask questions about how we use personal data, or complain by contacting us at:
Email: data.privacy@neom.com
Complaint and Appeal
If you have any concerns, or should you feel we have failed to comply with our obligations, you can file a complaint to the NEOM Personal Data Protection Office:data.privacy@neom.com
SDAIA
Digital City
Riyadh 12382
Version
This is version 1.0 of the Public Services Portal Privacy Notice, published 2026.